567tv FAQ — Complete Player Guide

KYC verification at 567tv requires a valid Malaysian government-issued photo ID — your MyKad, Passport, or Driver's Licence (front and back). You will also need proof of address dated within the last 90 days, such as a TNB utility bill, bank statement from Maybank or CIMB, or an official letter. For some accounts, a selfie holding your ID alongside your face may also be requested.

567tv aims to complete KYC reviews within 24 to 48 business hours of receiving a full, clear documentation submission. Incomplete or blurry documents will be returned for resubmission, which can extend the timeline. You will receive an email notification once your verification is approved. Withdrawals are held until KYC is fully completed.

No. 567tv strictly enforces a one-account-per-player policy. Each individual may only hold one registered account at any time. Creating duplicate accounts — even from different devices or email addresses — is a direct violation of our Terms and Conditions. Duplicate accounts will be suspended, bonus funds forfeited, and the matter investigated. If you have lost access to your account, contact our support team to recover it.

Click the "Forgot Password?" link on the login page. Enter the email address associated with your 567tv account and we will send you a secure password reset link within a few minutes. If you no longer have access to that email address, contact our 24/7 live chat support team with your registered mobile number and we will verify your identity and assist you with account recovery.

The minimum deposit at 567tv is RM20 for e-wallet transactions (Touch 'n Go eWallet, Boost, GrabPay) and RM50 for bank transfers via FPX or internet banking with Maybank, CIMB, Public Bank, RHB, or Hong Leong. Cryptocurrency deposits carry a minimum equivalent of approximately RM30. Specific promotional deposits may have different thresholds stated in the individual promotion terms.

Withdrawal processing times at 567tv depend on your chosen method. E-wallet withdrawals via Touch 'n Go, Boost, or GrabPay are typically completed within 5 minutes. DuitNow and FPX bank transfers take 5 to 15 minutes. Direct bank transfers to Maybank, CIMB, Public Bank, or Hong Leong typically complete within 15 to 60 minutes. Cryptocurrency withdrawals depend on network confirmation speed — usually 3 to 30 minutes.

567tv does not charge any processing fees for standard MYR deposits or withdrawals. Your full deposit amount is credited to your account, and your full withdrawal amount is transferred to your payment method. The only exception is cryptocurrency withdrawals, where standard network (gas) fees are deducted at the prevailing rate. Any fees charged by your bank or e-wallet provider are outside 567tv's control.

For security and anti-money laundering compliance, 567tv generally requires withdrawals to be returned to the same payment method used for your deposit. If your original deposit method is no longer available — for example, a closed bank account — contact our support team with supporting documentation and we will review alternative withdrawal arrangements on a case-by-case basis.

567tv's live casino streams real-time games hosted by professional dealers from dedicated studios. You can play live Baccarat, Blackjack, Roulette, Sic Bo, and Dragon Tiger — with multiple table options covering low, medium, and high-stakes limits. Games run 24 hours a day. Simply select a table, place your bets within the timer window, and watch the outcome unfold in real time via high-definition video stream.

Yes. 567tv's sportsbook covers a broad range of football competitions including Liga Super Malaysia, the English Premier League, UEFA Champions League, La Liga, and other major international leagues. You can place pre-match and in-play bets on match results, Asian handicap, over/under goals, first goalscorer, and dozens of other markets. Live football odds update in real time as matches progress.

Yes. 567tv is fully optimised for mobile play. The platform runs smoothly on all modern smartphones and tablets — Android or iOS — directly through your mobile browser with no app download required. The mobile interface adapts to your screen size automatically, and all features including deposits, withdrawals, live casino, slots, sports betting, and account management are fully accessible from your phone.

RTP (Return to Player) is a theoretical percentage indicating how much a slot game pays back over a very large number of spins. Most slots on 567tv carry RTPs between 94% and 97%, depending on the game and provider. Individual game RTPs are disclosed in each game's information panel. Higher RTP does not guarantee short-term wins — it is a long-run statistical figure used for comparison purposes.

A wagering requirement (also called a rollover requirement) specifies how many times you must wager your bonus amount before any winnings derived from it become eligible for withdrawal. For example, a RM100 bonus with a 15x wagering requirement means you must place a total of RM1,500 in qualifying bets before withdrawing. Slot games typically contribute 100% toward the wagering requirement, while live casino games contribute at a reduced rate. Always check the specific terms for each promotion.

Yes. Most 567tv bonuses carry an expiry period — typically 14 days from the date the bonus is credited, unless the individual promotion states otherwise. If the wagering requirement is not completed within the expiry window, both the bonus funds and any associated winnings will be automatically forfeited. You will receive a reminder notification before your bonus expires so you have time to complete your wagering.

Yes. 567tv operates a loyalty programme that rewards regular players with points earned through real-money wagering. Points accumulate across all game categories and can be redeemed for bonus credits, free spins, or account benefits depending on your tier level. Higher tiers unlock enhanced benefits including faster withdrawal processing, dedicated account management, higher deposit limits, and exclusive promotional offers. Full details of the loyalty programme tiers and point conversion rates are available in the Promotions section of your account.

567tv does not allow stacking of multiple bonuses simultaneously. Only one active bonus promotion may run in your account at any time. If you have an active bonus with an incomplete wagering requirement, a new promotional bonus cannot be activated until the existing one is either completed or expires. This policy is in place to ensure fair and transparent bonus tracking for all players.

The minimum age to register and play at 567tv is 21 years old. This is a strict, non-negotiable requirement enforced through mandatory KYC age verification for all accounts. Any account found to belong to a person under 21 will be immediately closed, deposits returned to the originating payment source, and all winnings forfeited. 567tv takes underage gambling prevention extremely seriously and has zero tolerance for violations.

Log in to your 567tv account, go to Account Settings, and select Responsible Gambling. Choose Self-Exclusion, select your preferred exclusion period (minimum 6 months, up to permanent), and confirm. Your account will be suspended within 24 hours and cannot be reinstated during the exclusion window. Any remaining real-money balance will be returned to your verified payment method. You can also request self-exclusion instantly via our 24/7 live chat support.

If you or someone you know is struggling with gambling, several free support resources are available in Malaysia and internationally. Talian Kasih (15999) is a 24-hour national welfare hotline operated by the Malaysian Ministry of Women, Family and Community Development. Befrienders Kuala Lumpur provides confidential emotional support. Internationally, GamCare and Gamblers Anonymous offer counselling, helplines, and peer support programmes. 567tv's own support team can also help you activate self-exclusion or connect you with these resources at any time.

567tv offers 24/7 customer support via live chat, accessible directly from the platform. Live chat queries are typically answered within 3 minutes. For non-urgent matters, you can also reach us by email at [email protected] — email responses are typically provided within 2 to 4 hours. Our support team is fluent in English, Bahasa Malaysia, and Mandarin to serve players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions of Malaysia.